AI in Travel: How Artificial Intelligence is Reforming The Travel Industry?

Artificial Intelligence in the Travel Industry

ai in travel industry

The travel industry always welcomes new technologies and adopt digital technology trends. Not only for the travel service providers, but also the travelers are eager to make their travel experience more enjoyable and hassle-free.

Now we are in the era of Artificial Intelligence (AI) Technology. Like other industries, the travel industry is also leveraging the benefits of AI technology. Artificial intelligence technology in travel is offering outstanding innovations in the industry.

Using Artificial intelligence travel apps, customers are getting delightful travel services with more personalization. Using traditional mobile apps, customers can book flight tickets, hotels, and other travel bookings with just a few clicks on their android or iOS mobiles.

But, the AI-powered Google flights announce upcoming flight delays. This will be done using Artificial Intelligence technology. From the data processing to customer service, all queries can be handled by AI-machines. Thanks to such AI technology.

Advantages of AI in the travel industry

 AI offers a bundle of benefits to the travel industry.  AI in travel and tourism makes traveler experience comfy and convenient. From predicting travel choices and personalization to trip planning, AI handles everything seamlessly.

Herein, we will discuss how AI in the travel industry is offering unlimited benefits to customers.

#1.      Personalized Trip Planning

 According to market reports, 30% of travelers use smartphones or systems to plan their upcoming trips. And, 50% of travelers are not bothering about a guide for their trips as smart travel apps guide them in their entire journey.

A smart AI-powered travel app can plan according to your own choice, whether it is a romantic or adventurous trip. Various brands are investing in AI in travel and offering personalized services to their customers as per their needs.

The travel brands are investing in AI to provide customized trip planning services. The companies also offering complimentary services like food & drink, hospitality, etc., during their stay. Hence, AI allows travel agencies to provide improved service and thus attract many customers. AI technology in travel also offers customers many options to visit, try adventurous activities, and many more.

Recommend: The Significance Of AI Technology By Industry

#2.      Better Customer Experience

 Artificial intelligence in the travel industry is primarily useful for helping travelers online. This application of AI in travel focuses on providing an improved experience to travelers. Compared to offline services (i.e., human-based), intelligent Chatbot offers 24*7 customer services. It can respond to traveler queries quickly and provide recommendations.

USM develops artificial-intelligence powered travel apps like MakeMyTrip for booking tickets, hotels, and trips online. Get your free quote now!

 #3.      Data Processing and Analysis

 Artificial Intelligence helps to collect and analyze the user’s data. This analysis will be helpful for travel agencies to find customer pricing preferences. The AI-powered systems can read customer reviews and analyze what they need. So, it reduces the time in tracking customer preferences and assist in generating more leads. Thus, AI helps businesses to increase conversion rates.

#4.      Improved Productivity

 Many travel agencies are using artificial intelligence to reply to queries instantly and automatically. For instance, AI Chatbot in airlines helps passengers in finding flights at low prices. Hence, airlines can use their employees in doing other innovative tasks that need human intervention.

#5.      Brand Management

 When a user wants to know about a company, they will search online to check the reviews about that company. Online customer reviews always play a vital role in expanding the brand name. Negative comments can harm the brand.

Artificial Intelligence in travel helps companies to monitor customer reviews or comments on social media platforms. It allows businesses to track their brand in the market automatically.

In particular, using Artificial intelligence in travel, hotels/airlines can reply to negative comments and analyze the market trends. In addition, they can also analyze customer requirements. It helps travel agencies to improve the brand, sales, and revenues of the businesses.

#6.      Dynamic Pricing

If you repeatedly search for a flight or hotel for booking, you might experience a price hike. So, customers won’t prefer to book tickets at very high prices than usual. Here, AI-powered dynamic pricing tools help you better. Using predictive analytics, the tools analyze prices offered by competitors faster and quotes reasonable prices. Such a strategy might be helpful for travel agencies to catch more customers.

These are the few benefits that AI offers to the travel industry. Now, we will look at the significant AI trends for the travel industry in 2021.

What AI trends will keep your travel business competitive?

 Do you believe that an AI-enabled virtual assistants gets you informed about your holidays to schedule a holiday trip with your family?

Yes, it happens in the near-term future. AI tools and travel apps makes travelers’ trip delightful with pre-bookings.

AI Trends in the travel industry


  1. AI-powered travel apps offer travel mapping to guide travelers and help them to reach tourist places as they planned
  2. AI in the travel industry makes digital conversations smoothly with virtual assistants. AI virtual personal assistants can book tickets and hotels with just voice commands.
  3. AI-based progressive web mobile apps to give offline access for booking tickets and sending push notifications about trips.
  4. The travel and tourism companies will increasingly use AI and ML technology in 2021 to offer personalized holiday packages to customers.
  5. AI encourages cashless card payments for ensuing hassle-free payment modes while booking tickets.

Like this, the AI trends in the travel industry allow travel agencies to engage their target customers efficiently. The travel brands are focusing on investing in AI mobile apps for grabbing this opportunity.

USM is one of the best travel app development companies. Our UI designers and app developers develop a transparent mobile app for your travel business. Get in touch to know more about our mobile app development services and solutions.


 Artificial intelligence in travel has slowly transformed the industry. Being as a travel guide, AI mobility solutions making users’ trips enjoyable.

If you are a travel agency, get benefits from USM’s travel mobility solutions. Provide a blissful trip experience to your customers through end-to-end travel supporting apps.


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